Welcome to Budget Pharmacare. Your privacy is important to us. This Privacy Policy explains how Budget Pharmacare collects, uses, stores, and protects your personal information when you visit our website, contact us, submit prescriptions, place inquiries, book appointments, or use any of our services.

Budget Pharmacare is a Kerala-based chain of generic medicine stores committed to providing affordable and accessible healthcare services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Mobile number
• Email address
• WhatsApp number
• Address (if provided)
• Prescription details and uploaded documents
• Appointment booking information
• Communication preferences

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and analytics data

Health-Related Information

When you upload prescriptions, request medicines, or book consultations, we may collect limited health-related information necessary to process your request and provide healthcare-related services.

2. How We Use Your Information

We use the collected information to:

• Process medicine inquiries and prescription requests
• Schedule appointments and healthcare services
• Respond to customer support requests
• Communicate order and service updates
• Improve website functionality and user experience
• Comply with legal and regulatory requirements
• Prevent fraud, misuse, or unauthorized activities
• Send service-related notifications and updates

We only collect information necessary for legitimate business and healthcare-related purposes.

3. Sharing of Information

Budget Pharmacare does not sell, rent, or trade your personal information.

We may share information with:

• Licensed pharmacists and healthcare professionals
• Authorized service providers assisting in website operations
• Delivery partners (where applicable)
• Government authorities when required by law
• Regulatory bodies for compliance purposes

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against:

• Unauthorized access
• Alteration
• Disclosure
• Misuse
• Loss or destruction

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Prescription and Healthcare Information

Any prescription or medical information submitted through our website is treated with confidentiality and used solely for healthcare service delivery, medicine verification, and customer support.

Users are responsible for ensuring that the information and prescriptions provided are accurate and valid.

7. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or healthcare resources.

We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements and policies

After the retention period, information may be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal information
• Withdraw consent where applicable
• Object to certain processing activities
• Request information about how your data is used

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

Budget Pharmacare may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be posted on this page along with the revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Budget Pharmacare
Website: www.budgetpharmacare.com
Email: [email protected]
Phone: +91 9526 9526 92